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stewieb1971
Aspiring Contributor
342 Views
Message 1 of 3

BT Stolen my money again

To cut a long story short, I finally thought I'd had my billing issue sorted a month ago a refund was process and the account correct, now on my latest bill BT have kindly added all the charges and taken the refund previously issue back.

 

I've logged a call and was  given a reference and told someone would contact me in 24 hours still no contact.

 

This being the second billing issue, please can someone advise how I serve notice as this is now told incompetence on BT part.

 

Manyy thank

 

Stewart

Spoiler
 

  

 

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2 REPLIES 2
Keith_Beddoe
Distinguished Sage
Distinguished Sage
337 Views
Message 2 of 3

Re: BT Stolen my money again

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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PaddyB
Moderator
Moderator
324 Views
Message 3 of 3

Re: BT Stolen my money again

Hi @stewieb1971,

 

If you send me in your details I'll be able to take a look at your complaint. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

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