To cut a long story short, I finally thought I'd had my billing issue sorted a month ago a refund was process and the account correct, now on my latest bill BT have kindly added all the charges and taken the refund previously issue back.
I've logged a call and was given a reference and told someone would contact me in 24 hours still no contact.
This being the second billing issue, please can someone advise how I serve notice as this is now told incompetence on BT part.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
If you send me in your details I'll be able to take a look at your complaint. Please can you send me in your details using the "Contact The Mods" link found in my profile?