BT Superfast Fibre capped at 34,998Kbps

[garybs29]

Out of interest what is the name of the package showing in My BT you may have been put on the essential package in error

[licquorice]

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@garybs29 wrote:

Out of interest what is the name of the package showing in My BT you may have been put on the essential package in error

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Not with a 35M cap.

[craigski]

[NeilO]

Hi @craigski, I agree that your connection appears to be banded. The moderation team will be happy to help if you send over your details by replying to the Private message that I'll send you in a moment. 

[imjolly]

the one main fact the stats don't show is your internet connection time - not system uptime

[craigski]

Thanks All for the useful info/posts, I report back once issue is looked into by @NeilO 

[craigski]

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@imjollywrote:

the one main fact the stats don't show is your internet connection time - not system uptime

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I checked yesterday, line had been up for 4 days. I checked this morning and it had been up since exactly 4:00am, possibly due to a forced re-sync?

https://community.plus.net/t5/Library/FTTC-DLM-What-it-is-How-it-works/ba-p/1322799

"Any changes made by DLM are executed between 3am-5am, this is to lower the impact this has on the user. Changes made by DLM will force a resynchronisation (quick disconnection between your BT Openreach Modem and Cabinet)."

However its still stuck at 34,998

[craigski · Accepted solution]

After a couple of PMs with the mods (thank you!) , they arranged a scheduled profile reset, which happened this morning. Now syncing at ~45Mbs.

[licquorice]

👍

[imjolly]

speed back up but if your connection is dropping as often as your posted then you need to keep a check as constant resets will result in the drop in speed and banding again

you may need engineer visit