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xp
Beginner
4,401 Views
Message 1 of 20

BT Synergy 5500 - Caller Display / Missed Calls missing??

Hi Can anyone help?

 

I've tried BT and they keep telling me it's my handsets that are not compatible??! It's a BT handset?!!

 

Anyhow,

 

I've got caller display activated on my line and done the test and it is not disabled.

 

Yet, all I see when I get a call is 'External Call' 

 

& for some reason, the handsets do not list any missed calls or received calls etc??

 

I've tried a master re-set and it's still the same?

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19 REPLIES 19
Moderator
Moderator
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Message 2 of 20

Re: BT Synergy 5500 - Caller Display / Missed Calls missing??

Hi XP,

 

Thanks for posting. You can get information on the Caller Display function on page 35 of the userguide . Let me know how you get on.

 

Cheers

 

David

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hamish72
Recognised Expert
4,364 Views
Message 3 of 20

Re: BT Synergy 5500 - Caller Display / Missed Calls missing??

 

Caller display works perfectly with that phone

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If any post helps tick the star box on the left
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Just cause Im paranoid dont mean they are not out to get me





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xp
Beginner
4,346 Views
Message 4 of 20

Re: BT Synergy 5500 - Caller Display / Missed Calls missing??

Hi thanks for the response .... 

 

No, still not working - just says EXTERNAL CALL when a call is coming through and still does not list any missed calls??

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hamish72
Recognised Expert
4,341 Views
Message 5 of 20

Re: BT Synergy 5500 - Caller Display / Missed Calls missing??

Are you using this phone as hubphone or on the land line ? via its own base station

**************************************************
If any post helps tick the star box on the left
**************************************************
Just cause Im paranoid dont mean they are not out to get me





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xp
Beginner
4,217 Views
Message 6 of 20

Re: BT Synergy 5500 - Caller Display / Missed Calls missing??

Landline on it's own base

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hamish72
Recognised Expert
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Message 7 of 20

Re: BT Synergy 5500 - Caller Display / Missed Calls missing??

Is it possible to try another phone or call indicator to prove phone or system problem

**************************************************
If any post helps tick the star box on the left
**************************************************
Just cause Im paranoid dont mean they are not out to get me





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bfg
Aspiring Expert
4,184 Views
Message 8 of 20

Re: BT Synergy 5500 - Caller Display / Missed Calls missing??

HI xp,

 

it might be worth ruling out a faulty adsl/micro filter ast hey can 'filter out' the number to be displayed.

 

Try removing the adsl/micro filter and try the phone directly into the bt connection (if you have a NTE5 or line box, which is the white BT socket with a 'line or split' horizontily across the front of the face plate, you can unsrew the face plate and try just the phone directly into the 'test port' inside. Check www.bt.com/faults and the decription of sockets before unscrewing the face plate, as if you dont have the NTE5 you may damage the wiring and cause further problems).

 

If the numbers are displayed in the test point or without the micro filters, the filter is the possible cause of your problem. If you have the smae problem it is a possible fault with the phone itself (try a factory reset by disconnecting from the bt line and power for 15 minutues) and it might need returning or replacing.

 

Good luck.

bfg
Aspiring Expert
4,183 Views
Message 9 of 20

Re: BT Synergy 5500 - Caller Display / Missed Calls missing??

i forgot to mention: try the check codes first, dial *#234# before any equipment check as this will tell you whether the service is being provided from the exchange 😉
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Message 10 of 20

Re: BT Synergy 5500 - Caller Display / Missed Calls missing??

 


@xp wrote:

Landline on it's own base


Likewise. I'm having the same problem - no Caller Display function, despite adding BT Privacy at Home (free Caller Display), and no missed calls are being listed.

Brand new Panasonic KX-TG8524E quad cordless system.

I posted on another thread in this forum about this before spotting this thread.

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