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RW644
Beginner

on ‎05-11-2020 10h04

1,499 Views
Message 1 of 3

BT TV App and Devices on Laptop

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Hi,

I am trying to add a Windows 10 laptop as a new device to watch BT TV via the app.  I have 3 out of 4  devices registered, but I get a message that says "Sorry - you'll have to wait 1 days before you can change your registered devices", which it said yesterday, and the 4th 'slot' constantly updates the time I have to wait so, in theory, I will never be able to add the device.

Secondly, when the BT TV Player runs, it tells me to install Silverlight, which is already installed.  This message happens on Chrome, Edge, Firefox and IE.

Any help appreciated

 

 

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RW644
Beginner

on ‎06-11-2020 9h39

1,472 Views
Message 2 of 3

Re: BT TV App and Devices on Laptop

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Anybody?

 

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DarrenDev
Distinguished Guru

on ‎06-11-2020 12h45

1,458 Views
Message 3 of 3

Re: BT TV App and Devices on Laptop

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The registered devices issue is easy - I can sort that if it's still showing that message today.  Just send me a DM with your BT ID and I'll take a look at your account.

The Silverlight issue is the harder one.  If you've installed the BT Player app but it's still telling you to install Silverlight then something has gone badly wrong, and it could be anything.  Silverlight is the absolute worst at being really unreliable and complicated.  The best I can suggest is you uninstall BT Player and start again: https://www.bt.com/help/tv/downloading-the-bt-tv-web-player-app