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d0ris282
Beginner

on ‎29-03-2020 16h32

579 Views
Message 1 of 2

BT TV Apps

Hi I’ve recently had to change my BT login password. But every time I put the new password with the matching BT Id, it comes up on BT sport and BT TV apps as incorrect. I’ve logged in to My Bt account using the same details and all ok With BT Sport App  I get an error code of (ID0006) With BT TV  App I get  We can not log you in. Please check details and try again . (AJ931)Please can anyone help 
Thanks in advance

 

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JohnC2
Moderator
Moderator

on ‎30-03-2020 11h57

533 Views
Message 2 of 2

Re: BT TV Apps

Hi @d0ris282 welcome to the forum and thanks for posting. Just to check you are able to view your online account ok but cannot access the BT Sport or BT TV apps? If that is correct are you using your email address as your login name?

Cheers
John

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