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Message 1 of 2

BT TV Box Pro - lost graphics issue

So had this problem today.

Box was in 'Fast Start' standby and was recording to start with.

Using the BT remote - the box would go in and out of standby. And channel up/down was working as well as channel changes using direct number entry.

But pressing home or guide etc. would produce no on-screen graphics at all.

Even when the channels change there was no graphics appearing.

A mains reboot was needed to restore functionality

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Fibre 2 Unlimited using EE Smart Hub 2 with EE TV Box Pro (UHD/HDR) in IP mode.
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Message 2 of 2

Re: BT TV Box Pro - lost graphics issue

@ozsat - thanks for the feedback.

This is an issue we are investigating, please let me know if you experience this issue again.

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