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Beginner
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BT TV HD Channels

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Hi there,

 

I have recently taken out a BT TV package. I have HD extra but don't have access to any of the BT Sport HD channels.

 

If I try and add the channels to my subscriptions it'll charge me another £4/pm however the HD extra pack stated something along the lines of "BT Sport customers who add HD Extra will get BT Sport in HD for free, saving you £4/pm."

 

Can someone look into this for me?

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: BT TV HD Channels

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If you would like to try Live Chat they should be able to help you.

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Beginner
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Message 3 of 3

Re: BT TV HD Channels

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Thanks.

 

I thried that, and as far as they were concerend I didn't even have the HD extra pack, even though I've used it and paid for.

 

I tried the 'manage tv addons' link in myBT again (previously wasn't working), went through it keeping everything the same and placed the order. 

 

Since then I've had comfirmation of my Sport HD Pack.

 

No idea why it wasn't added before, but it is now. 

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