15th March had an email saying BT Infinity going live on the 16th but BT TV would be a few days later.
16th March - BT Infinity fine (39Mb down / 10Mb up speed). Connected YouView via powerline adapters (I know, see below..) and followed setup instructions. 149 freeview channels. Internet reports connected. Can watch catch up, record freeview, set reminders etc. Didn't expect BT on day 1 and it wasn't.
Nearly two weeks later and still no BT TV option. "BT Player" button on remote has no effect. Channels 500 up are not in TV guide. There is no "BT" option in the You View menu (Settings, Players, On Demand etc all present and correct).
I've tried a full reset of the STB. No change.
I've seen the warnings re powerline adapters. The You View box reports it is connected. The BT Home Hub reports the IP and MAC of the You View as connected. I can watch catch up TV. I don't THINK there is a problem.
Could it be the powerline? Have BT just forgotton to switch me on (despite sending the box)? Is there something buried deep in a menu on either the STB or the Home Hub I need to kick? Any other suggestions?
Thanks in advance
Solved! Go to Solution.
ISP Config <blank>
Automated reply (based on the number I was calling from) - "we know your service should have been activated on ... we are sorry for the delay and will call you when it has been activated."
Done (after passing from one call centre to another to another ...)
Should be activated by Tuesday.
Thanks once again