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clashrock
Beginner
2,250 Views
Message 1 of 3

BT TV Not activated

Hi,

 

My activation date was supposed to be on the 29th March.

 

I've updated my box to the latest software, reset it. Still no Joy.

 

When i try and access the BT TV player it says error BTP-115C, when i try and activate the subscription by going on a channel it says BTP-20000.

 

I phoned last night and was told theres an underground fault, hecne why the order hasn't completed. However my broadband is working brilliantly.

 

Surley this is on BT's side? The lady i spoke to said it will hopefully be live by midnight yesterday, but no joy.

 

Hoping someone can help. 

 

Thanks

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2 REPLIES 2
NeilO
Moderator
Moderator
2,231 Views
Message 2 of 3

Re: BT TV Not activated

@clashrock I'm really sorry your BT TV has not been activated on the agreed date. Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll be happy to help. You can find the link by clicking on my username.

Thanks

Neil

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clashrock
Beginner
2,214 Views
Message 3 of 3

Re: BT TV Not activated

Thanks! I've done as you requested.

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