BT TV Purchases

[Kinder74]

Thank you - all fixed.
Very much appreciated

[Cfursland]

This has happened to me too. How can it be fixed? 

[Cfursland]

How do I fix this problem on my own account?

[Kinder74]

Hi There, I didn’t fix it, a moderator picked up the problem then a BT TV specialist went onto the system I presume and made some changes to the requirement tree.
Thanks
Brian

[DarrenW]

Hi @Cfursland 

Sorry for the inconvenience, a fix has now been provided.

Can you try again and let me know if now working?

[Cfursland]

It’s still not working:(

[DarrenW]

@Cfursland 

Ok don't worry, I did predict you'd say that, I have already asked our supplier to check their end too, this is something we don't have visibility of.

As soon as it is also fixed their end I will re-post with an update, I have already created a fault on my side for tracking purposes so I will be back in touch.

[Cfursland]

Do you need my log in details or anything?
Thank you 🙏

[DarrenW]

No we have everything we need 🙂

[DarrenW]

Hi @Cfursland 

Sorry for the delay in getting back to you, your issue should be fixed now if you could kindly confirm.