BT TV Purchases

[Cfursland]

You are very clever, thank you it’s all working 👏👏👏

[Grantyboy]

Hi. I am having the same issue. We left BT about 1 month ago and tonight we downloaded the BT TV purchases app to watch a movie that we purchased before leaving BT but keep getting an error message "third party user not subscribed". I would greatly appreciate any help or advise.

[NeilO]

Hi @Grantyboy I'll send you a Private Message with details on how you can get in contact with the mod team and we'll raise this with our TV experts. 

[DarrenW]

Hi @Grantyboy 

Can you check if the app works now please?

[Grantyboy]

Darren
That is absolutely fantastic! Whatever you did works. We are so grateful for your time.
Grant

[RobbieMac]

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@Grantyboy wrote:
Darren
That is absolutely fantastic! Whatever you did works. We are so grateful for your time.
Grant

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Great to see things are sorted out now @Grantyboy 

Nice one @DarrenW 

Cheers,

Robbie

[Mandy5]

I am having the same problem I can't log in to the purchases app at all i get the same message about third party user . I can log in to my by account to see bills ect . I'm really frustrated because if got 100's worth of purchase with by and the assured me is mantain Access when I left.

[DarrenW]

Hi @Mandy5 

Should work now can you try again please?

[Mandy5]

Sorry to say still no joy same third party message

[DarrenW]

@Mandy5 

OK, sorry we must have another problem, I will get back to your shortly.