Apologies for my rant, but it needs to be said.
Ordered BT TV before the new year as a replacement for Sky which ended yesterday and our new BT TV equipment got delivered, good so far.
Upon setting up we found that the extra channels (which was most important to us) weren't working despite trying to activate them, it then directed us to a help line. We contacted the help line who then advised it can take up to midnight (totally understandable).
Next morning, extra channels still not activating, rang the help line again, advised us that they will activate and complete our TV order in the next hour or so and should be up and running by mid-day. Said the delay was due to computer errors. 1:30PM and still not up and running.
Go on to a live chat who then said, the order is not due to complete to mid february and said this isn't right and that they will manually complete the order whilst on chat, still not activated, they then advised it can take up to an hour.
3:30PM comes and goes, still not up and running, had another live chat, useless guy gave me the run through how to set the box itself up, erm... the box is already set up and connected as I'm watching BBC one on it. So that was a failed communication.
Getting sick of not having the premium content, I decided to threaten to cancel my TV service since BT cannot hold their promise to deliver. Guy on the other end repeatedely saying your service won't activate until 16th Feb as that is your activation date, well what is the 31st Jan activation date that I have in front of me on the BT order tracker?, said it was the delivery date. At this point I am laughing, no, the activation date is going to be today, not tomorrow, not in a 15 days time, NOW! (bearing in mind I have been told different answers and sick of it). I understand it's not his fault but at least apologise. He has said that he will request the order to be completed and activated on Friday!!!
I understand this is a customer to customer forum, but seriously how can BT mess up a simple order to add a TV service?? Not a good impression...
I have changed my activation date for my TV service from an orginal date so that it is earlier, that is all.
What is BT going to do to reimburse me for my time spent chasing up the order, loss of days of service and unhelpful staff who cannot give you a simple straight answer.
Sort it out!
