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MikeGB
Contributor
647 Views
Message 1 of 7

BT TV and existing youview box

Just switched to BT but decided not to bother with TV service as the basic one did not seem to offer anything much that we dont get at the moment but our youview box did an update last night and now we have extra channels showing and something about BT TV app etc. but none of it works.

Is there any way to put our box back the way it was as even some of the remote buttons seem to work differently now.

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zulu17
Distinguished Guru
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Message 2 of 7

Re: BT TV and existing youview box

Unless your Youview box hasn't been connected to the Internet for a while the update you experienced was probably Youview detecting that your ISP was now BT and loading a configuration relevant to that ISP. So  the BT Player would appear in the player list  along with the other players as it is available (albeit with a subscription to a BT TV service). You will be used to Other  players such as Netflix and NowTV that require subscriptions being in your player list you just now have another one. Youview do not currently provide an option to customise your player list so you are stuck with the players you don't use.

 (Channels can be hidden but not players).

The channel list loaded in the EPG would be governed by the ISP configuration value that is listed under Youview>Settings>System Information>Software Versions and the mapping of channels that Youview has for that ISP configuration. What is the value on your box ?

 

Not sure why your remote is operating differently. Can you give an example ?

Which Youview box model do you have ?

 

 

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MikeGB
Contributor
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Message 3 of 7

Re: BT TV and existing youview box

ISP configuration 238

 

Re remote, previously when the 'Y' (youview) button was pressed we got to a section where settings, recordings etc. were, at first I thought it had stopped working all together but have since found that it needs to be held for several seconds now before anything happens, also used to be able to move through all menus using the centre button with arrows on it but have now found that it won't work on some occasions and have to 'step' though them using the 'OK' button.

Was looking again at the 'free' TV service seeing as we have all this BT stuff on the box and it now says we would have to pay £50 for it, would have taken it when we signed up if I had known anything like this would have happened.

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zulu17
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Distinguished Guru
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Message 4 of 7

Re: BT TV and existing youview box

Well having more channels in your Epg could mean that more data has to be downloaded so some operations might take longer. Which model Youview box do to have?
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MikeGB
Contributor
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Message 5 of 7

Re: BT TV and existing youview box

Humax HDR-1800T

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zulu17
Distinguished Guru
Distinguished Guru
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Message 6 of 7

Re: BT TV and existing youview box


@MikeGB wrote:

Humax HDR-1800T


Are you sure as that model  is not a Youview box ?

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MikeGB
Contributor
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Message 7 of 7

Re: BT TV and existing youview box

Sorry, hadn't noticed the pictures were different, that must have been the instructions for the old box we had and can't find the book for this one, I don't really want to take it out of the cabinet as it looks a bit of a nightmare behind there, means disconnecting everything, it has 'Humax' on the left and 'youview' on right, think it's about 2 years old.

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