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Humblepa
Beginner
912 Views
Message 1 of 2

BT TV box not delivered

I have just switched from Virgin Media. Main reason was the abysmal customer service (endless nights hour after hour hanging on the phone) my switch to BT ok so far up to this week. My BY tv box has not arrived after 4 weeks. Made 6 calls this week half of these couldn't get a pick up from order management and the other half promised resolution, but no further on. Seems these providers are all the same. Any other new customers still waiting for their BT tv box ?
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1 REPLY 1
-Richie-
Guru
903 Views
Message 2 of 2

Re: BT TV box not delivered

If you refer to the order for BTTV it will have an order reference (starting VOL013-) to track, go to www.bt.com/trackmyorder and see what it shows.

Parcelforce deliver the hubs and Youview boxes, It should of arrived 1 day before the activation date, if not in they should of left you a card with collection instructions.

 

Otherwise it's the connections team you need to speak with, they'll be able to track the equipment and if required send a replacement.

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