I have just switched from Virgin Media. Main reason was the abysmal customer service (endless nights hour after hour hanging on the phone) my switch to BT ok so far up to this week. My BY tv box has not arrived after 4 weeks. Made 6 calls this week half of these couldn't get a pick up from order management and the other half promised resolution, but no further on. Seems these providers are all the same. Any other new customers still waiting for their BT tv box ?