After 13-14 months of mixed experiences with BT TV, I cancelled today. I then received an email asking me to return the Youview box. I was under the impression that it was mine, and I am sure that this was what the rep told me when I ordered the service.
Can anyone clarify? (Sorry if I've posted this twice - wee error at my end?)
Email is headed "You need to return your kit"
Agreed - the heading is misleading.
But I would like BT to confirm whether I must send it back or not. A BT online assistant also told me that the "Real price of the box is £299..... At the time of the contract there was no charge applied to your account for the box."
Bah, it's confusing.
Have a read of the BT TV Terms and Conditions, paragraphs 21 to 23.
Those paragraphs repeatedly refer to the price of the box, and paying for the box. In particular "If you keep a subscription for which we supplied a set top box for 12 months or more, you will not have to pay anything for that set top box if you later end the subscription for which the set top box was supplied."
If you've been paying a subscription for 12 months or more, then you can keep the box, and you do not have to pay for it.