BT TV content not working Error code BTP-115c

[Mikeysaab]

BT supplied broadband, landline  and bt TV earlier this week. The broadband works fine and is fast, the TV box is installed and streams BBC iPlayer, Netflix etc but NO bt TV content at all. I have done a factory reset of the router as advised but still no bt TV just an error code BTP-115c. I have been on BT Chat for nearly 2 hours this week and just get pushed from one person to another and requeued everytime!!! Awful experience and I dread going on chat. STILL NO bt TV can anyone advise what might be the problem and where to go in BT to get it solved?

[Keith_Beddoe]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

I assume you have tried the following?

115c, 20000

Follow these steps to try and fix these BT TV errors:

1. Restart your Hub and wait for the broadband light to go blue
2. Reboot your set top box by flicking the switch at the back
3. Retry the service

[Mikeysaab]

Thanks I havent tried switching the set top box off and back on yet. However I think it may be an account issue as used to have an old BT account when I was with BT last time and I'm wondering if my BT ID is linked to the old account and not the new one.

[Keith_Beddoe]

Try that first, as it likely to be a couple of days before a moderator can look at your account, unless one of the BT TV experts that post here, are able to help.

[DavidM]

Hi @Mikeysaab and welcome.

I'm sorry you're having problems with the BT TV content. can you try the advice posted by @Keith_Beddoe and let us know how you get on?

Cheers

David

[Mikeysaab]

So I've tried resetting both the router and the tv box as suggested but unfortunately the same error appears and no bt tv content at all

[DavidM]

Thanks for ruling that out @Mikeysaab. Can you please drop me over an email with your details? You'll get the contact the moderators link in my profile. We're very busy at present so it's taking longer than expected to reply but once you submit the details we'll get to you in turn.

Cheers

David

[DavidM]

Hi @Mikeysaab,

I tried calling today, sorry I missed you. I've checked the account and everything should now be in order. Can you post and let me know how you're getting on?

Cheers

David