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Ditcheat
Aspiring Contributor
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Message 1 of 5

BT TV following Broadband upgrade

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I've had BT TV Essential (a Humax T1000) with unlimited Broadband for a couple of years now and have just ordered an upgrade to Infinity. Should my TV package alter automatically when the upgrade happens as all the documentation I can find on the 'wonderful' BT web site appears to say that the Essential package isn't available on Infinity. What should I have instead -Entertainment Starter?

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4 REPLIES 4
umpire
Distinguished Guru
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Message 2 of 5

Re: BT TV following Broadband upgrade

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I would expect your TV package to stay the same unless you specifically ordered a change of package.

Just because BT no longer advertise TV Essential on new TV contracts on Infinity doesn't mean there is any technical reason why it won't work on Infinity. I've had TV Essential on both Infinity and standard broadband.
umpire
Distinguished Guru
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Message 3 of 5

Re: BT TV following Broadband upgrade

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If you do want to change TV package then you are probably best off talking to the Customer Options Team (0800 800 030) and see what they can offer if you agree to re-contract BT TV for a minimum of 12 months on a new package. They can often offer discounts or perks to existing customers re-contracting.
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Ditcheat
Aspiring Contributor
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Message 4 of 5

Re: BT TV following Broadband upgrade

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Cheers, I'll see what happens when Infinity is enabled. I don't want to confuse them!!

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Montala
Aspiring Expert
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Message 5 of 5

Re: BT TV following Broadband upgrade

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Although BT no longer the TV Essentials 'package' they let me retain it when I switched to Infinity 1, and renewed the Contract at the same time.

 

They also agreed to let me keep the £3.20 per month discount, so that I was effectively only paying £2.00 for it, although I do realise that this will soon increase slightly!

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