I've had BT TV Essential (a Humax T1000) with unlimited Broadband for a couple of years now and have just ordered an upgrade to Infinity. Should my TV package alter automatically when the upgrade happens as all the documentation I can find on the 'wonderful' BT web site appears to say that the Essential package isn't available on Infinity. What should I have instead -Entertainment Starter?
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Cheers, I'll see what happens when Infinity is enabled. I don't want to confuse them!!
Although BT no longer the TV Essentials 'package' they let me retain it when I switched to Infinity 1, and renewed the Contract at the same time.
They also agreed to let me keep the £3.20 per month discount, so that I was effectively only paying £2.00 for it, although I do realise that this will soon increase slightly!