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hugo9
Newbie
630 Views
Message 1 of 7

BT Total Broadband CD

Hi all,

 

I have just received my BT Broadband and managed to install the wireless and are now connected to the Internet.

 

My problem is: I can't play the CD that came with the package, I get this message,

 

(Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

 

My computer is a HP Pavilion dv6 Notebook PC

 

Thank you in advance for your help.

Hugo.

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6 REPLIES 6
Distinguished Guru
584 Views
Message 2 of 7

Re: BT Total Broadband CD


@hugo9 wrote:

My problem is: I can't play the CD that came with the package



Hi Hugo and welcome,

 

Treat it as a blessing in disguise, you don't need to install the CD to get online, as you've discovered.

 

 

-+-No longer a forum member-+-
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jjgraphics
Recognised Expert
573 Views
Message 3 of 7

Re: BT Total Broadband CD

Best thing to do with the CD is to use it as a coaster or bird scarer!

Vb
Newbie
433 Views
Message 4 of 7

Problem loading CD Broadband Installation

I can't get the CD to load at all.  I called the help desk and they are sending me another CD but I don't hold out much hope for that either.  I can get online ok so what's the CD for??  Should I worry about it?  What am I missing?

 

It stops and goes round and round forever after I enter my phone no.???

 

I keep giving up.

 

Anyone else experience this problem?

 

Thanks for listening...hmmm a coaster huh...

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Distinguished Sage
Distinguished Sage
430 Views
Message 5 of 7

Re: Problem loading CD Broadband Installation

Just forget about the CD, its not needed.

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Highlighted
Vb
Newbie
426 Views
Message 6 of 7

Re: Problem loading CD Broadband Installation

Thanks Keith 🙂
Distinguished Sage
411 Views
Message 7 of 7

Re: Problem loading CD Broadband Installation

it is reported as causing more trouble then it cures as you will see if you use the search feature
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