If your old ISP has not removed the software "tag" from your line, then another ISP cannot provide service.
Did you get a MAC code from your old ISP? If not, then it could be some time before the migration can take place. A MAC code prevents this.
You need to chase up your old ISP and get them to remove the "tag".
Just spoke with the previous provider and they confirmed there is no tag on the line. About the MAC code, I did provide BT with the code when the first order was raised. I need urgent help on how this can be resolved
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
I was contacted today by someone from BT offline team and he said BT can not provide me with any broadband because my line is not compatible with the product.
I find this rather strange as I've always had broadband on my line and I just cancelled with my old provider couple of days ago. Am not finding this funny any more.
The caller went further to inform me that I can only use dial up Internet on the number, so ridiculous.
Please can any member of the forum help with this strange situation