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TheJenst
Newbie
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Message 1 of 2

BT Vault cancellation -help please!!

Since the beginning of May I have been trying to cancel my BT Vault (Premier). I've contacted the Call Centre four times with varying advice ranging from cancelling through them if I sent the relevant details -which I did- and also being told only Click and Buy can cancel it and they're only available via email -although the ones I sent to them have all been unacknowledged. I've also tried emailing BT several times with no luck.What do I have to do to cancel the account and stop paying for something I don't want or need??! In desperation I even tried downgrading my account to at least stop paying £4.95 per month but all I get whenever I've logged in this week to try to downgrade is a message on the site saying it's not possible because that part of the site is undergoing maintenance!Help!

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1 REPLY 1
Moderator
Moderator
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Message 2 of 2

Re: BT Vault cancellation -help please!!

Hi TheJenst

 

Welcome to the Community.

 

I can have this looked into to see if we can get this cancelled for you.

 

Send me an email using the contact us form in my profile. You will find the web address for this form in the section 'about me'.

 

Thanks

 

Stuart

 

 

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