BT Virus Protect Error message - Unknown error received from scanners

[Susiesdad]

I have installed BT Virus protect on my Apple iMac.  When I try to run a full scan of the files on disk the error report is display on initialization.

Re-installation has not changed the situation.

Broadband help desk unable to offer a solution.

[flamethrower]

Hi @Susiesdad

You probably want to post the error message or share a screenshot. There's nothing for others to diagnose otherwise.

It might be quicker to ask in parallel on the McAfee forums as BT's Virus Protect is basically McAfee rebadged.

Cheers

P.

[Susiesdad · Accepted solution]

BT Help desk have now helped by accessing my iMac and reinstalling BT Virus protect after running an uninstal app.