Never heard from BT yesterday afternoon as informed by there helpline a couple of days prior. Very dissapointing how BT never comment or supply advice on these forums.
Heard from BT today after chasing them up last night. Sorry to say they where worse than useless with their advice, although I described to them in detail what the problem was, all they heard is that my browser freezes. Despite my efforts to get through to them describing the problem, their advice was to un-install then re-install the BT Virus Protect software. A dissapointing result for waiting around for 4 hours waiting for them to call.
Don't know it this will help but I was also getting the internet connection freezing and on digging about as has been spoken about in this thread it was down to the McAfee antivirus.
I resolved the issue by opening up BT Virus Protect (McAfee) and clicking on Manage Security and then 'Check for updates and view settings' the 'Check for Updates'. It then found updates for McAfee and went through he process of installing them etc.
Since then I have not had a problem. May have just been a coincidence of course but thought I would mention it.
I removed then it fails to reinstall, keep getting calls to solve it but nothing has worked yet! Awaiting another call this evening.
Time spent on this has achieved diddly squat. I'm still waiting..........
Am I missing something here. Why is everybody wasting so much time on BT Protect? Just delete it, install a decent free AV and move on.
I did and you posted the correct method of removal.
BT Protect apart from being a resource hog is quite problematic on quite a lot of peoples PCs. Not too long ago even John MacAfee publicly disavowed the software, saying in the years since he sold the company the customer complaints rocketed. So please yourselves, use what ever AV you like but there are other free ones available that perform much better. The uninstall info has been posted previously so no point in repeating.
jodiesmum, sorry to hear your still trying to overcome the uninstall problem. Just had a thought, if your able to check see if the Analytics part of the McAfee software is still on your system from the file explorer.
McAfee file location: C:\Program Files\Common Files\McAfee\ClientAnalytics
Seeing as it is this program that as caused the problem it may have been left behind during the uninstall process if it was not disabled prior to uninstallation as I found it freezes completely unless the system is cold restarted. If it is there maybe just delete it there and then.