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Beginner
6,498 Views
Message 1 of 6

BT Virus Protect installation problem

Trying to install the BT Virus Protect which is a McAfee product.  Click on the download and the setup/installation file downloads fine, run this and it brings up a McAfee install popup, and at the first step gives and error message that says;

 

'there is no product that can be downloaded with this account'

 

Tried BT support who just keep talking to me about NetProtect which is a different product and on contacting McAfee they have nothing to do with it and just send me back to BT.

 

Thanks in advance for any advice on fixing this one and if its any help I have the full BT unlimited broadband package that includes all the goodie.

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5 REPLIES 5
Expert
6,495 Views
Message 2 of 6

Re: BT Virus Protect installation problem

Hi,

You should be thankful that it wouldn't download.  There are superior free AV tools out there.  Do a search for 'Free antivirus' and take your pick.  Paid for ones are vastly superior and don't cost the earth.

Aspiring Expert
6,484 Views
Message 3 of 6

Re: BT Virus Protect installation problem

Hi,

 

I had the same problem, and the post by @gg30340 on this thread solved it for me:

 

https://community.bt.com/t5/Broadband-Extras-from-BT/BT-NetProtect-installation-on-2nd-laptop/td-p/1...

 

Good luck - Now I've got the product working I'm pretty pleased with it.

 

 

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6,421 Views
Message 4 of 6

Re: BT Virus Protect installation problem

I have same problem and had no luck with 2 online chats, probably to India. Feeling very frustrated.
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Distinguished Sage
Distinguished Sage
6,417 Views
Message 5 of 6

Re: BT Virus Protect installation problem

See message 2

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Expert
6,361 Views
Message 6 of 6

Re: BT Virus Protect installation problem

It,s working now

Just in process of downloading from google play

Just got to activate it

 

Well downloaded and working says active did not have to input activate code

 

Yep appears on mybt account

It even allow me to locate it

 

2 devices now updated and show on the mybt list

 

will update my phones now

 

 

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