BT Virus Protect

[RoyGibbs]

I have recently switched to BT mobile (from Virgin) but had Virus Protect on my now unused Samsung because I have BT Internet and Landline.  I now have a Moto G7 Power but transferred the number from the Samsung to the Moto. I cannot find any means of deleting the Samsung from the list of protected devices, so cannot install Virus Protect it on my new phone. GRRRRRR.

I keep looking at all the "manage your extras" links, but all they do is tell me how to buy 15 Licences, not use the spare I already have, but which I cannot use. The pages keep telling me I have no available licences!

The 150 service is unable to assist. Can anyone offer any advice?

Thanks 

[NeilO]

Hi @RoyGibbs welcome to the community and thanks for posting.

Here's how to manage your licences

• Once you've logged into My BT, scroll down and click on the Manage your extras button
  
  

Click on the "BT Virus Protect" icon under the "Your smarter broadband extras" section

Click on the "Manage BT Virus Protect" link within the "BT Virus Protect" section 

Click the tab showing the computer/device you want to deselect. Each licence will have a tab

1. Click Deactivate. By deactivating you're freeing up a licence so that you can install BT Virus Protect on a new PC or Mac
   
   

[alantaylor021]

Manage Your Extras is missing On My BT

[smithyg]

I have the same issue - I've gone round and round in circles on the My BT page and I can't find any reference to "extras".

Regards,
Graham.

[Anonymous]

MyBT

Your Security (underneath the word Sport on the blue toolbar)

BT Virus Protect -> Manage

Subscriptions (Top right below the BT logo)

[alantaylor021]

I've tried that but it still doesn't download the second application and the information still shows I have one of two to download,

[Anonymous]

That's where you manage it. You should be able to delete the one you no longer want from there or from one of the linked pages

[alantaylor021]

I have tried everything you have suggested but My BT keeps telling me that I only have one licence out of two in use and that I only have one pc protected.

[Anonymous]

That's the first time you've mentioned only having two licences, that's quite a big omission as it makes a considerable difference. I took your initial post to read that you were using 14 out of the allowed 15 licences.

I suspect that the licence code that you used when you first installed it only allows you two devices and, if I'm right, there's not a lot that you or this forum can do to help you.

Just have to hope that @NeilO  or one of the other mods offers help

[smithyg]

V_Meldrew thank you - found it now.  It didn't help that the relevant Help pages are out-of-date; hopefully BT will get around to updating them to relate to the My BT web pages as they are now rather than the old ones.  (I did leave a comment on one of them.)

Kind regards,
Graham.