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Travelstar
Contributor
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Message 1 of 2

BT Vision application loss on YouView

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My box appears to have been pushed the update today, but when I tried to access the BT Vision Player, I noticed it had vanished. In order to get the BT application up again, I contacted BT thinking that had mistakenly removed it from my account. They advised that there was an issue with this latest update and to carry out the following steps to resolve the issue:

 

1. From your remote, click the YouView button to open up the main menu
2. Go to settings
3. Go to device management
4. Chose the software update option (not the on demand player update option)

 

Update the software which will complete the software update, and once this is complete it will automatically reboot the device. The BT app will then reappear when the YouView box comes back online.

Apparently the software update rollout has an issue where it does not complete itself correctly, so the steps above will force that action to take place.

 

Hopefully the above will help some people out there in the same position as me. It might even sort out the mobile issue that some of you are referring to.

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Travelstar
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Message 2 of 2

Re: BT Vision application loss on YouView

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Solution above

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