BT WIFI LOGIN PROBLEMS

[GBuck]

When I try to login using BT WIFI app it says I am not opted in to BT WIFI hotspots and directs me to the opt in page. I opt in and get a "welcome" email, but then get the same problem when I try to login again. My BT profile indicates I am opted in. Anyone any ideas?

[gg30340]

You can check your log on status here

https://www.bt.com/wifi/secure/index.do

Can you log onto BTWifi without using the app by using a browser?

http://www.btwifi.com/help/login-with-bt/connect-using-your-mobile-device.jsp

http://www.btwifi.com/help/login-with-bt/help-broadband-customer.jsp

[GBuck]

Hi. Checked my status and was opted in. Tried to opt out and then back in, but no joy.  I can connect to the hotspot, but then after about 2 secs it drops off again.

[gg30340]

Have you tried at another hotspot. It could be the hotspot that has the problem.

[GBuck]

Yes. Tried 2

[GBuck]

When I try to login using the app it says I am not opted in and directs me to the opt in page. I then opt in and it says I am now a member of the community, but it says I have a different broadband package to the one I actually have. Really confusing

[gg30340]

Can you log on to BTWifi without using the app. ie connect to the BTWifi signal then open a webbrowser and enter your log on details there

[GBuck]

Yes. I can use my home hub and log on to MYBT no problem

[GBuck]

Ah. Just reread your question and no, I cannot log on to BTWifi using my details through a browser. Why is this?

[gg30340]

Don't say what it is but is the username you are usng an email address?