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Aspiring Contributor
801 Views
Message 1 of 13

BT WIFI LOGIN PROBLEMS

When I try to login using BT WIFI app it says I am not opted in to BT WIFI hotspots and directs me to the opt in page. I opt in and get a "welcome" email, but then get the same problem when I try to login again. My BT profile indicates I am opted in. Anyone any ideas?
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12 REPLIES 12
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Distinguished Sage
Distinguished Sage
797 Views
Message 2 of 13

Re: BT WIFI LOGIN PROBLEMS

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Aspiring Contributor
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Message 3 of 13

Re: BT WIFI LOGIN PROBLEMS

Hi. Checked my status and was opted in. Tried to opt out and then back in, but no joy.  I can connect to the hotspot, but then after about 2 secs it drops off again.

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Distinguished Sage
Distinguished Sage
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Message 4 of 13

Re: BT WIFI LOGIN PROBLEMS

Have you tried at another hotspot. It could be the hotspot that has the problem.

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Aspiring Contributor
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Message 5 of 13

Re: BT WIFI LOGIN PROBLEMS

Yes. Tried 2
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Aspiring Contributor
781 Views
Message 6 of 13

Re: BT WIFI LOGIN PROBLEMS

When I try to login using the app it says I am not opted in and directs me to the opt in page. I then opt in and it says I am now a member of the community, but it says I have a different broadband package to the one I actually have. Really confusing

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Distinguished Sage
Distinguished Sage
778 Views
Message 7 of 13

Re: BT WIFI LOGIN PROBLEMS

Can you log on to BTWifi without using the app. ie connect to the BTWifi signal then open a webbrowser and enter your log on details there

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Aspiring Contributor
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Message 8 of 13

Re: BT WIFI LOGIN PROBLEMS

Yes. I can use my home hub and log on to MYBT no problem
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Aspiring Contributor
768 Views
Message 9 of 13

Re: BT WIFI LOGIN PROBLEMS

Ah. Just reread your question and no, I cannot log on to BTWifi using my details through a browser. Why is this?
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Distinguished Sage
Distinguished Sage
764 Views
Message 10 of 13

Re: BT WIFI LOGIN PROBLEMS

Don't say what it is but is the username you are usng an email address?

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