BT Whole Home Premium Wifi - Now here's why it doesn't work for me

[kevin_marchant]

@Dan-O 

In September you suggested a new firmware release would be available before the end of the year to address my problem of manual WiFi channel selection not being preserved after a restart.

https://community.bt.com/t5/BT-Devices/Premium-Whole-Home-Wi-Fi-SGAB205018-Release-now-live/m-p/2096...

It seems other setting fall into this category.

@Dan-O is this product under active development?

[dbrb2]

I've just had confirmation from the BT complaints line that there is no formal hardware support provided for these discs to anyone who is not a BT customer, even if the issue is with the firmware 

That sucks 😞 

[Keith_Beddoe]

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@dbrb2 wrote:

I've just had confirmation from the BT complaints line that there is no formal hardware support provided for these discs to anyone who is not a BT customer, even if the issue is with the firmware 

That sucks 😞 

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Support is via the product helpdesk, for all users, not just BT customers.

https://www.bt.com/help/user-guides/bt-whole-home-wi-fi-faqs---set-up-and-installation

Product helpdesk information

If your product is within warranty:

By phone: 0808 100 6116

Monday to Friday 9.00am to 5.30pm

Saturday 9.00am to 2.00pm

By email: btconnectedhome@bt.com

If your product is out of warranty, please call the Technical Help and Support Desk on 0808 100 6116