BT Whole Home WIFI No lights present

[Plot241]

I recently (today) purchased the three pack of the Bt Whole Home WIFI.

I downloaded the app onto my iphone and followed the instructions on the app to connect the first disk to my router (TP-Link Archer C8) running BT Infinity 2 through an Openreach modem. I connected the supplied ethernet cable to the router and powered on the disc. I was met with a purple light which flashed for about 10 seconds and then turned to a blue flashing light which again lasted for about 10 seconds. This blue light then disappeared. I waited for approximately 10 minutes but no light reappeared.

I then looked for the disk in my phone settings and was able to connect to it, but when I followed the next step on the app I was told that the network was not responding and to try again in a few minutes. I waited a further 5 minutes and tried again, but was met with the same message. I was however able to open a browser window and run a Youtube video and a speedtest while connected to the disk.

I then tried the other two disks and the same thing happenned, and after the initail purple/blue lights no light was visible and I was not able to go any further with the app and was told that the network was not responding.

Has anybody else come across this with third party (non-BT) routers and has anybody got any ideas what the issue is?

Thanks.

[BrunoN]

Hi Plot 241, I suggest you try a reset to factory defaults (instructions here). If that doesn't work, try the same reset instructions but with the discs plugged into your router with the ethernet cable (you can unplug them after the light has been solid blue for at least 1min). Once your discs are reset, then follow the install instructions from the start.

If you have been unable to get this resolved please contact the product helpdesk on 0808 100 6116 Mon to Fri 9.00am to 5.30pm and Sat 9.00am to 2.00pm or by email to btconnectedhome@bt.com  and they will be happy to help you with this.