BT WholeHome error code 1200 constant firmware upgrade purple light

[Dazedandconfused1]

I have a 3 device wholehome set up which has worked fine for at least 6months. Suddenly yesterday app unable to connect to internet and discs connected.

Disconnected all discs, checked broadband working. Turned off all discs and reinstalled app- same issue no internet connection code 1200

Discs are set up as main connected to Ethernet two remaining via WiFi.

the main disc has been switched off, reset to factory settings and now has hung in firmware upgrade status. Anyone out there got an answer?

[RobbieMac]

Hi @Dazedandconfused1 

Welcome and thanks for your post!

Sorry you're having these problems.  Check this link for help with Whole Home Wifi

Post back and let me know how you get on.

Cheers,

Robbie