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Community Manager - Retired
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BT Wi-Fi App download and troubleshooting **updated 12/12/13**

Downloading and installing BT Wi-fi


BT offers a free BT wifi.png mobile application that makes it easier to connect to the internet on the move.  Once you have downloaded the app, it will automatically connect your mobile device to our network of 1.6 million Wi-Fi hotspots when you are in range.


The app searches for BT Wi-fi hotspots at your current location or a place name or postcode you enter. It shows where the hotspots are on a map.


It's available for iPhones, iTouch (2nd and 3rd Generation), iPads and handsets running the Android Operating System (such as the HTC Hero, HTC Desire and Google Nexus One).


Once you're in range the app lets you log in to a hotspot with just one click. With the Android application you can also set auto-login if you want.


Wifi.png How you can download the app?


App store.pngor type into the iPhone’s browser.


Android app.pngor type into the device's browser.


BB app.png to download the app on your compatible device.


Windows app.pngto download the app on your compatible device.


Check out this article for more information, where you can also download the app through a QR code: How do I download the new BT Wi-fi mobile application?


Once you have downloaded the app, all you need to do is input your btinternet email username and password, and choose to be automatically logged in whenever you are in a BT Wi-Fi area.


Because access is unlimited and free for BT Total Broadband customers there’s no chance of racking up extra costs on your mobile phone bill.


YouTube icon.jpg Help videos on how to install the app:


BT Wifi app iPad.png   BT Wifi app Blackberry.png


BT Wifi app Android.png  BT Wifi app iPhone.png


For more information please check the Fon website:





Community Manager - Retired
Message 2 of 2

BT Wi-Fi troubleshooting **updated 12/12/13**

BT Wifi banner.png


Help with BT WiFi


Here are some tips to help troubleshoot common BT WiFi issues:


Problem: I don’t get the login page or I’m unable to connect to the signal


Reasons why this may happen:


1. Possible BT Broadband issue on the broadband line.  You would see the error message: "Limited or No Connectivity" or Exclamation mark will appear.


Solution: BT FON signal has been affected by the Broadband connectivity issue, so broadband issue will need to be resolved to fix this.  Please raise your connection problem in the broadband board in the community. 


2. Broadband hub has cached IP addresses but you are getting an IP address beginning with 10 & the DNS details &


Solution: The Home Hub needs to be reset. Find details of how to reset the hub here The hub will turn itself off & back on & the BT Wi-Fi firmware will be removed. At this point you will need to opt out and then back in to Fon.  This can be done via


3. Device or Laptop has a static IP address or DNS details.


Solution: Change the configuration on the device or laptop to Obtain IP & DNS server addresses automatically.


Problem: I get the Login Page but I’m unable to Login


1. You are getting the login page but are unable to login.


Solution: Check that BT Total Broadband is selected from the service provider menu.


Then, check that the email address is being used.  Only the 1st part of the email address is required. The is not required.  Eg.  If your email address is you only need to enter firstname.lastname as your username.


2. Possible email password authentication issue.


Solution: Go to your email login page and click on the "Forgotten Password" link for a reset.  Once the reset has gone through go to this link and try logging in. The full email address must be entered. If you can login here ok, you should be able to access at a hotspot ok as this page uses the same login authentication process.


If you are still having issues with Fon you can post your query in the board here and other community members can offer help and advice, or for further help with Fon troubleshooting click here.



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