Downloading and installing BT Wi-fi
BT offers a free mobile application that makes it easier to connect to the internet on the move. Once you have downloaded the app, it will automatically connect your mobile device to our network of 1.6 million Wi-Fi hotspots when you are in range.
The app searches for BT Wi-fi hotspots at your current location or a place name or postcode you enter. It shows where the hotspots are on a map.
It's available for iPhones, iTouch (2nd and 3rd Generation), iPads and handsets running the Android Operating System (such as the HTC Hero, HTC Desire and Google Nexus One).
Once you're in range the app lets you log in to a hotspot with just one click. With the Android application you can also set auto-login if you want.
How you can download the app?
or type http://bit.ly/iPhoneBTFon into the iPhone’s browser.
or type http://bit.ly/AndroidBTFon into the device's browser.
Check out this article for more information, where you can also download the app through a QR code: How do I download the new BT Wi-fi mobile application?
Once you have downloaded the app, all you need to do is input your btinternet email username and password, and choose to be automatically logged in whenever you are in a BT Wi-Fi area.
Because access is unlimited and free for BT Total Broadband customers there’s no chance of racking up extra costs on your mobile phone bill.
Help videos on how to install the app:
For more information please check the Fon website: http://www.bt.com/freewifi
Help with BT WiFi
Here are some tips to help troubleshoot common BT WiFi issues:
Problem: I don’t get the login page or I’m unable to connect to the signal
Reasons why this may happen:
1. Possible BT Broadband issue on the broadband line. You would see the error message: "Limited or No Connectivity" or Exclamation mark will appear.
Solution: BT FON signal has been affected by the Broadband connectivity issue, so broadband issue will need to be resolved to fix this. Please raise your connection problem in the broadband board in the community.
2. Broadband hub has cached IP addresses but you are getting an IP address beginning with 10 & the DNS details 192.168.22.22 & 192.168.22.23.
Solution: The Home Hub needs to be reset. Find details of how to reset the hub here The hub will turn itself off & back on & the BT Wi-Fi firmware will be removed. At this point you will need to opt out and then back in to Fon. This can be done via www.btfon.com.
3. Device or Laptop has a static IP address or DNS details.
Solution: Change the configuration on the device or laptop to Obtain IP & DNS server addresses automatically.
Problem: I get the Login Page but I’m unable to Login
1. You are getting the login page but are unable to login.
Solution: Check that BT Total Broadband is selected from the service provider menu.
Then, check that the @btinternet.com email address is being used. Only the 1st part of the email address is required. The @btinternet.com is not required. Eg. If your email address is email@example.com you only need to enter firstname.lastname as your username.
2. Possible email password authentication issue.
Solution: Go to your email login page and click on the "Forgotten Password" link for a reset. Once the reset has gone through go to this link and try logging in. The full email address must be entered. If you can login here ok, you should be able to access at a hotspot ok as this page uses the same login authentication process.
If you are still having issues with Fon you can post your query in the board here and other community members can offer help and advice, or for further help with Fon troubleshooting click here.