I have a BT Home Hotspot kit with a master near the hub and two extensions around the house. One of them is recognised on my iPad and requests the password to join, however it will not join and I note that the Data light does not light up.
I have tried resetting the hotspot without success. Any clues please?
Did you get them as a two-pack, plus an extra one? If so, I'd guess the one that's not working is the extra one.
All powerline adaptors need pairing with the master. When you buy a set, they will have been paired in the factory, but if you buy an extra one, you have to go through a process to associate the new one with the master. This will be set out in the instruction manual.