BT Wifi Not open my BT account

[yeledeze]

Today, I just apply fibre 100 broadband. I ordered my package and got to appoint an engineer visit. 

It gives me almost 23 days to got connected but BT also says " you don't need to wait, use BT wifi" 

I tried to use BT wifi, I choose BT broadband account and I use my BT ID but the system does not accept me. 

It says " Please check you have entered your Username/Password correctly. "

I checked several times and also reset my password 2 times but nothing change..

Anyone know what is the problem?

[Keith_Beddoe]

@yeledeze 

How are you trying to access it, are you using a web browser?

[yeledeze]

yes on my MacBook Pro, BT asks me to my account in a new window. but not accept. On the other hand I can open my bt account on my browser with same id and password 

[Keith_Beddoe]

I assume the nearby hotspot you can see, has a good signal, and you are getting the initial BT Wifi welcome screen?

[yeledeze]

I have very good signal. I can see the login page, but I can’t log in, system not accept my BT id

[Keith_Beddoe]

Not sure, see if another forum member has any suggestions.