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lozg
Aspiring Contributor
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Message 1 of 14

BT Wifi With Fon

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I wonder if someone here can help as BT online chat didnt understand what I was on about. I am opted in for BT Wifi but my router still is not acting as a wifi hotspot, I have been with BT for just over a month now and and would have thought it would be activated on the router by now. Is there anyone I can contact in the UK so I can get the process sped up? I really do not want to have to speak to someone in an Indian call centre again only to be left frustrated and me no wiser as to whats going on.

 

Any help will be greatly appreciated

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Keith_Beddoe
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Message 2 of 14

Re: BT Wifi With Fon

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@lozg

Welcome to this user forum.

 

Which BT Home hub do you have?

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lozg
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Message 3 of 14

Re: BT Wifi With Fon

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Thanks

 

Its the HH6

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Keith_Beddoe
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Message 4 of 14

Re: BT Wifi With Fon

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Does it say that its active on this page?

 

http://192.168.1.254/0000013200/gui/#/basicStatus

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lozg
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Message 5 of 14

Re: BT Wifi With Fon

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no it say "not active" in the router settings
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Keith_Beddoe
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Message 6 of 14

Re: BT Wifi With Fon

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@lozg wrote:
no it say "not active" in the router settings

If you would like to opt out, then wait about 30 minutes, then opt back in again, it should cause the server to update the status of the hub, within a couple of days.

 

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lozg
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Message 7 of 14

Re: BT Wifi With Fon

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ok thanks,will give it a try
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Keith_Beddoe
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Message 8 of 14

Re: BT Wifi With Fon

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@lozg wrote:
ok thanks,will give it a try

It usually has the desired effect, but please post back here if the issue does not get resolved.

 

You can still use other hotspots when you are opted in, even if your own home hub is not transmitting.

 

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lozg
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Message 9 of 14

Re: BT Wifi With Fon

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So its been a week and after opting out then opting in again my router still is not acting as a wifi hotspot. It still says "not active" in the router settings. What is the next step I should take?

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Keith_Beddoe
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Message 10 of 14

Re: BT Wifi With Fon

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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