cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Recognised Expert
1,523 Views
Message 1 of 48

BT Wifi & Fon

Go to solution

Hi folks, just wondering if anyone knows how to opt back into Fon & Wifi please, I opted out about a week ago and now can't find a way back in,there's no options to do so on my BT account screen or HH6 that I can see and the Wifi/fon status website does not recognise my BT username/password.

Cheers,

Del.

0 Ratings
47 REPLIES 47
Highlighted
Distinguished Sage
1,515 Views
Message 2 of 48

Re: BT Wifi & Fon

Go to solution
0 Ratings
Highlighted
Recognised Expert
1,512 Views
Message 3 of 48

Re: BT Wifi & Fon

Go to solution

Thanks John,Yea I've already tried that one and it says "invalid username or password".

 

0 Ratings
Highlighted
Recognised Expert
1,481 Views
Message 4 of 48

Re: BT Wifi & Fon

Go to solution

I've done a factory reset on my HH6 and BTWifi with Fon is now showing again as an available Wireless network connection,but on my BT online account there is still no option to opt in or out -

 

BTFon.jpg

 

Any ideas please ?

Ta,

Del

 

0 Ratings
Highlighted
Distinguished Sage
Distinguished Sage
1,478 Views
Message 5 of 48

Re: BT Wifi & Fon

Go to solution

It should be in the "My Extras" section of MyBT.

 

Try this link https://www.bt.com/appsconsumeraccount/secure/btquickactivation.do?

0 Ratings
Highlighted
Recognised Expert
1,472 Views
Message 6 of 48

Re: BT Wifi & Fon

Go to solution

Hi Keith & thanks for the reply.Yea that's the same screen I took the above screen shot from and as you can see the option to opt in/out has disapeared.

 

Del.

0 Ratings
Highlighted
Distinguished Sage
Distinguished Sage
1,469 Views
Message 7 of 48

Re: BT Wifi & Fon

Go to solution

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Highlighted
Recognised Expert
1,467 Views
Message 8 of 48

Re: BT Wifi & Fon

Go to solution

Excellent Many thanks Keith.

 

Del

0 Ratings
Highlighted
Moderator
Moderator
1,459 Views
Message 9 of 48

Re: BT Wifi & Fon

Go to solution

Hi @djh22 Sorry you are not having any luck trying to opt back in.

 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John 

0 Ratings
Highlighted
Recognised Expert
1,451 Views
Message 10 of 48

Re: BT Wifi & Fon

Go to solution

Hi John & thanks for the reply,I've clicked on your username but can't see where to contact you.

 

Del.

 

Edit - My bad - OK I see it now.

 

0 Ratings