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Message 1 of 4

BT Wiring upgrade

Hello everyone,

I need some help and advice please. I've recently moved to a 1960s house, and I'm getting broadband speeds of around 1MB. All the phone sockets seem to have old non-NTE5 faceplates, fed from an old brown oval Bakelite box in the loft.

My question is; is it worth asking. BT to upgrade the sockets/wiring and, if so, who should pay?

Here is a copy of my line status:

ADSL Line Status

Connection Information

Line state: Connected
Connection time: 0 days, 00:56:11
Downstream: 1.094 Mbps
Upstream: 448 Kbps

ADSL Settings

VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 19.1 dB / 19.0 dB
Line attenuation (Down/Up): 48.3 dB / 29.5 dB
Output power (Down/Up): 15.2 dBm / 12.5 dBm
FEC Events (Down/Up): 113122 / 53
CRC Events (Down/Up): 1554 / 29
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 6250 / 37
Error Seconds (Local/Remote): 991 / 414

Many thanks.
0 Ratings
Distinguished Sage
Message 2 of 4

Re: BT Wiring upgrade

you will need Openreach out to do the work and it will cost you 129.99 +
Distinguished Guru
Message 3 of 4

Re: BT Wiring upgrade

That arrangement is known as "star wiring". It's not a great problem for normal phones, but it can ruin broadband speed.


You could pay Openreach to sort it out (arranged through BT).


Alternatively, if you can work out which socket is supposed to be the master, you could disconnect all the others at the junction box and see if that helps.  You would then need to re-wire any extensions that you need so that they are connected to the back of the master socket.


But ideally, you want a proper new NTE5 master socket, from Openreach.

0 Ratings
Aspiring Expert
Message 4 of 4

Re: BT Wiring upgrade

We live in a Victorian house and when moved in the phone sockets were so bad it could not handle upto 1mb.  We paid £150 odd quid and I stripped out the old sockets etc... BTOR came the next day and ran a new line from the pole to the desired location.  I fitted some extensions later on - definitely worth it as speeds shot up to 10 - 15mb after that.  Apparently a lot of the cables corroded away due to damp and oldness.  We now have BT infinity and speeds of 50 - 55 mb so it would be definitely worth it if your cables are old.

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