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Aspiring Contributor
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Message 2 of 13

BT Yahoo Premier Mail - OSX Mail Client won't connect after password change

Can anyone help me with trying to configure BT Yahoo mail to work on the OSX mail client? It worked FINE for years but I logged in via another laptop recently and was asked to change my password. Ever since then all other devices are fine but I can't get my MacBook to work.

 

Basically, I delete everything - the mail account, all keychains related to Yahoo, restart the MacBook. Start mail and add a new account, I chose Yahoo as a mail option. This pops up a valid looking Yahoo login page, I enter the correct credentials and it goes away for a while. I then get an 'Account Error' triangle in the top right hand corner, click on that to open Mail Connection Doctor and I can two failed attempts to connect to Yahoo!, one IMAP and one SMTP. Both say that either the username or password are incorrect. They are not, I can log in fine via Safari.

 

If I double click on say the IMAP entry, it opens the Accounts settings page and shows my Outgoing Mail Account (in the Server Settings tab) as 'Yahoo! (offline)'. Rather frustratingly, I then get an email (via the browser of course!) telling me I've had a 'New sign in on Mac OS X'. If only!!! 

 

I have logging enabled and what I get is shown below. Any ideas anyone?

 

INITIATING CONNECTION Mar 15 20:23:59.724 host:mail.btinternet.com -- port:0 -- socket:0x0 -- thread:0x6000002737c0

CONNECTED Mar 15 20:23:59.803 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6000004a65a0 -- thread:0x6000002737c0

READ Mar 15 20:23:59.808 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6000004a65a0 -- thread:0x6000002737c0
* OK IMAP4 PROXY server ready

WROTE Mar 15 20:23:59.810 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6000004a65a0 -- thread:0x6000002737c0
1.2 CAPABILITY

READ Mar 15 20:23:59.818 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6000004a65a0 -- thread:0x6000002737c0
* CAPABILITY IMAP4rev1 UIDPLUS LOGIN-REFERRALS NAMESPACE QUOTA CHILDREN SORT THREAD=ORDEREDSUBJECT THREAD=REFERENCES AUTH=PLAIN SASL-IR

READ Mar 15 20:23:59.818 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6000004a65a0 -- thread:0x6000002737c0
1.2 OK capabilities listed

WROTE Mar 15 20:23:59.820 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6000004a65a0 -- thread:0x6000002737c0
2.2 LOGOUT

INITIATING CONNECTION Mar 15 20:24:08.270 host:mail.btinternet.com -- port:993 -- socket:0x0 -- thread:0x600000a7d900

CONNECTED Mar 15 20:24:08.323 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6000004a41a0 -- thread:0x600000a7d900

READ Mar 15 20:24:08.344 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6000004a41a0 -- thread:0x600000a7d900
* OK IMAP4 PROXY server ready

WROTE Mar 15 20:24:08.344 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6000004a41a0 -- thread:0x600000a7d900
1.3 CAPABILITY

READ Mar 15 20:24:08.353 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6000004a41a0 -- thread:0x600000a7d900
* CAPABILITY IMAP4rev1 UIDPLUS LOGIN-REFERRALS NAMESPACE QUOTA CHILDREN SORT THREAD=ORDEREDSUBJECT THREAD=REFERENCES AUTH=PLAIN SASL-IR

READ Mar 15 20:24:08.353 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6000004a41a0 -- thread:0x600000a7d900
1.3 OK capabilities listed

WROTE Mar 15 20:24:08.354 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6000004a41a0 -- thread:0x600000a7d900
2.3 LOGOUT

INITIATING CONNECTION Mar 15 20:28:45.402 host:mail.btinternet.com -- port:993 -- socket:0x0 -- thread:0x600000462200

CONNECTED Mar 15 20:28:45.476 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6000004b1e20 -- thread:0x600000462200

READ Mar 15 20:28:45.480 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6000004b1e20 -- thread:0x600000462200
* OK IMAP4 PROXY server ready

WROTE Mar 15 20:28:45.480 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6000004b1e20 -- thread:0x600000462200
1.6 CAPABILITY

READ Mar 15 20:28:45.488 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6000004b1e20 -- thread:0x600000462200
* CAPABILITY IMAP4rev1 UIDPLUS IDLE LOGIN-REFERRALS NAMESPACE QUOTA CHILDREN SORT THREAD=ORDEREDSUBJECT THREAD=REFERENCES AUTH=PLAIN SASL-IR

READ Mar 15 20:28:45.488 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6000004b1e20 -- thread:0x600000462200
1.6 OK capabilities listed

WROTE Mar 15 20:28:45.488 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6000004b1e20 -- thread:0x600000462200
2.6 LOGOUT

INITIATING CONNECTION Mar 15 20:30:17.685 host:mail.btinternet.com -- port:993 -- socket:0x0 -- thread:0x608000e6d640

CONNECTED Mar 15 20:30:17.721 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6080004acea0 -- thread:0x608000e6d640

READ Mar 15 20:30:17.748 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6080004acea0 -- thread:0x608000e6d640
* OK IMAP4 PROXY server ready

WROTE Mar 15 20:30:17.748 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6080004acea0 -- thread:0x608000e6d640
1.7 CAPABILITY

READ Mar 15 20:30:17.758 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6080004acea0 -- thread:0x608000e6d640
* CAPABILITY IMAP4rev1 UIDPLUS LOGIN-REFERRALS NAMESPACE QUOTA CHILDREN SORT THREAD=ORDEREDSUBJECT THREAD=REFERENCES AUTH=PLAIN SASL-IR

READ Mar 15 20:30:17.758 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6080004acea0 -- thread:0x608000e6d640
1.7 OK capabilities listed

WROTE Mar 15 20:30:17.758 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6080004acea0 -- thread:0x608000e6d640
2.7 LOGOUT

INITIATING CONNECTION Mar 15 20:31:32.034 host:mail.btinternet.com -- port:993 -- socket:0x0 -- thread:0x600000e63480

CONNECTED Mar 15 20:31:32.076 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6000004b9ec0 -- thread:0x600000e63480

READ Mar 15 20:31:32.101 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6000004b9ec0 -- thread:0x600000e63480
* OK IMAP4 PROXY server ready

WROTE Mar 15 20:31:32.102 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6000004b9ec0 -- thread:0x600000e63480
1.8 CAPABILITY

READ Mar 15 20:31:32.109 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6000004b9ec0 -- thread:0x600000e63480
* CAPABILITY IMAP4rev1 UIDPLUS LOGIN-REFERRALS NAMESPACE QUOTA CHILDREN SORT THREAD=ORDEREDSUBJECT THREAD=REFERENCES AUTH=PLAIN SASL-IR

READ Mar 15 20:31:32.110 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6000004b9ec0 -- thread:0x600000e63480
1.8 OK capabilities listed

WROTE Mar 15 20:31:32.110 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6000004b9ec0 -- thread:0x600000e63480
2.8 LOGOUT

INITIATING CONNECTION Mar 15 20:31:32.113 host:mail.btinternet.com -- port:993 -- socket:0x0 -- thread:0x600000076900

CONNECTED Mar 15 20:31:32.132 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6080004b7880 -- thread:0x600000076900

READ Mar 15 20:31:32.151 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6080004b7880 -- thread:0x600000076900
* OK IMAP4 PROXY server ready

WROTE Mar 15 20:31:32.152 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6080004b7880 -- thread:0x600000076900
1.9 CAPABILITY

READ Mar 15 20:31:32.159 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6080004b7880 -- thread:0x600000076900
* CAPABILITY IMAP4rev1 UIDPLUS LOGIN-REFERRALS NAMESPACE QUOTA CHILDREN SORT THREAD=ORDEREDSUBJECT THREAD=REFERENCES AUTH=PLAIN SASL-IR

READ Mar 15 20:31:32.160 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6080004b7880 -- thread:0x600000076900
1.9 OK capabilities listed

WROTE Mar 15 20:31:32.160 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6080004b7880 -- thread:0x600000076900
2.9 LOGOUT

 

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Highlighted
Aspiring Contributor
1,090 Views
Message 1 of 13

Multiple Password Reset Pages - Different Results!

I have spent a somewhat frustrating 2 days trying to reset my password in BT Yahoo email. If I log in to my mailbox via the browser and choose the 'Account Info' under the settings icon, I get directed to an 'Account Information' page with a big pink 'Change my Password' in the middle of it. I get directed to answer my security questions and no matter what I enter, even as advised what the answers are on a call to BT Premier Mail support, the request fails saying the answers are not correct. BT Premier Mail support couldn't change the answers (they are wrong anyway) or help in any way with that page.

 

Instead they directed me to a DIFFERENT page that I can manually browse to - bt.com/changepassword. That now gives me a different web page where I am only challenged for the old password, not my security questions. So I can now reset my password. 

 

 

On top of this, I have moved house and can't find anywhere to update my details. BT Premier Mail support couldn't help with that either.

 

What a mess.

 

All of this is just the first step in trying to fix a problem where MAC OSX Mail client stopped working with BT Yahoo mail after a password change. Maybe I'll raise another thread about that one...

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Aspiring Contributor
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Message 3 of 13

Re: Multiple Password Reset Pages - Different Results!

Why have my two posts been combined into the same thread? They are totally unrelated problems.

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Distinguished Sage
Distinguished Sage
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Message 4 of 13

Re: BT Yahoo Premier Mail - OSX Mail Client won't connect after password change

I have moved your posts onto the one thread because they are probably related and gives a fuller picture of what has happened and it avoids duplication of any replies.

 

Try deleting the email account from your device, then restart the device and set up the account again.

 

When you set up the email you are best to do it manually and not with the email wizard.

 

When you set it up, if you are still on the BTYahoo email system you should try using the Yahoo server settings.

 

See link for IMAP

 

https://help.yahoo.com/kb/SLN4075.html

 

See link for POP3

 

https://help.yahoo.com/kb/SLN4724.html

 

If that deos not work delete the account, restart device and set it up manually using the BT server settings 

 

http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/346,6588,6591

 

If you have a look at this link about changing the password on Apple devices, it may apply to your problem

 

http://bt.custhelp.com/app/answers/detail/a_id/9962/~/i-need-help-setting-up-my-bt-email

 

 

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Distinguished Sage
Distinguished Sage
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Message 5 of 13

Re: BT Yahoo Premier Mail - OSX Mail Client won't connect after password change

As regards your post on another thread about being unable to change sever settings:

 

When you set up the account manually select "Other email account" 

 

Enter the details as requested but instead of entering your correct password just enter anything. This will cause the account not to authenticate and will open a new screen where you should be given the option to select IMAP or POP and be able to change the servers.

 

Enter the server details you want to use along with the correct password and click sign in.

 

 

 

 

Highlighted
Aspiring Contributor
1,057 Views
Message 6 of 13

Re: BT Yahoo Premier Mail - OSX Mail Client won't connect after password change

gg30340 - many thanks.

 

I started doing as you described - deleted everything (again) and then started to add a new account but manually, not choosing the Yahoo option but the 'other email account' option.

 

But I didn't get the chance to start editing IMAP/SMTP addresses, BT Yahoo mail started arriving in the Inbox before I got the chance!

 

Now I'm more baffled than ever but it is working so I am leaving it alone!

 

(As an aside, the password reset post was purely about the BT web pages and how they lead you to different places that do different things).

 

Thanks again...

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Distinguished Sage
Distinguished Sage
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Message 7 of 13

Re: BT Yahoo Premier Mail - OSX Mail Client won't connect after password change

Good to hear it's working.

 

See link for resetting email passwords.

 

http://bt.custhelp.com/app/answers/detail/a_id/47071/~/i-need-to-change-or-reset-my-bt-email-passwor...

 

If the email address is a sub-account of a BTYahoo email account you need to use the primary account's security questions.

 

https://register.btinternet.com/cgi-bin/load_page?page=/selfhelp/pwdRst_username.html

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Aspiring Contributor
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Message 8 of 13

Re: BT Yahoo Premier Mail - OSX Mail Client won't connect after password change

On the password reset issue, the first link you provided clearly states the different between 'change password' and 'reset password'. The reset password link assumes you don't know the current password and therefore takes you to the SSPR security questions.

 

So (being pedantic) the problem is with the page you get to from settings/Account Info is that it says 'change password' and it actually means 'reset password'. Surely that big pink box should link to the 'change password' page, not the security questions pages. Or it should say 'reset password'.

 

sspr.jpeg

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Distinguished Sage
Distinguished Sage
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Message 9 of 13

Re: BT Yahoo Premier Mail - OSX Mail Client won't connect after password change

I can't say I am surprised that the BT links etc are confusing. 

 

I am no longer on the BTYahoo system so I am unable to go through the change/reset procedure to see how it works or doesn't work but I would say that "reset password" and "change password" mean the same thing because if I recall correctly, in order to reset your password you have to change it.  

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Distinguished Sage
Distinguished Sage
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Message 10 of 13

Re: BT Yahoo Premier Mail - OSX Mail Client won't connect after password change

Not really, to reset a password it is necessary to know the security details, to change a password it is only necessary to know the old password.

 

However, the whole thing seems to be the usual dog's breakfast. The screen that this link takes you to doesn't appear to be linked from either the MYBT manage email screen or the webmail account info screen, is it therefore still a permissable method of changing password or is it the cause of many customer's woes as it no longer operates correctly.

 

On the manage email screen of MYBT there is only the option to change the passwords of secondary email accounts not the primary mail. Clicking the link to change a secondary account password just requires the new password only to be entered.

 

The primary account appears not to have an option to change but only to reset which has to be accomplished by first lopening webmail and then account info.

 

If the secondary account logs in to webmail directly ratherr than via MYBT, account password change option takes you to the password reset page where it is necessary to enter your BTID. It is then not clear which password is about to be reset as all the information on the screen pertains to the primary address!!! I didn't try changing a secondary at this point as I had no idea what would be the outcome!!

 

Any chance one of the mods could get some information from the mail team on how it is supposed to work? Any time in the next 10 years would be good.