BT YouView box - app showing but not enough band width

[MiracleMaud]

Hi guys - We have the Amazon Prime app showing on our set-top box, and have signed into our Prime Account.  All tickety boo, so far?  However, when we try to play anything (this evening fancied watching an episode of "Jack Ryan"), an error message appeared saying we have insufficient bandwidth, and won't play at all.

We have infinity 2, and right now our speed test returrns 66.3mb download and 18.4mb upload - with said Jack Ryan playing via AppleTV.

What's that all about?  Anyone have any ideas?

[Cris101]

How is your box connected to the router?

[MiracleMaud]

Thanks for responding.  My router and BT TV box are connected directly by ethernet cable.  

[Cris101 · Accepted solution]

Just in case unplug and replug either ends of the ethernet cable then restart the set-up box

[MiracleMaud]

Thanks, Chris - I've just done that, but need to poop out now for a while, but will test it later.

[TimCurtis]

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@MiracleMaudwrote:

Thanks, Chris - I've just done that, but need to poop out now for a while, but will test it later.

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Too much information

[MiracleMaud]

Aaaaaaawwwwww, and there was I thinking that was going to be a helpful lpost, but worry not; @Cris101's suggestion work.

Thanks everyone.  

[zulu17]

Presumably this is a error message reported from within the Amazon Prime Video app rather that a Youview generated  one. 

[MiracleMaud]

Correct - I could brrowse through the content, select a programme, but when I asked it toplay, the error was consistent.

Unplugging, replugging and restarting both router and BT TV box seem oto have sorted it out.

[PaddyB]

Hi @MiracleMaud,

Thank you for posting back, I'm glad that has worked for you.

Cheers

PaddyB