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BT Youview Box issue - cursor/selector spinning

I have a fault with my BT youview box, where when i try and select say a search or recorded programme the cursor either moves speedily across the screen or the letter/character spinning around. Unable to select what i want. I have undertaken a sort rest and hard reset, no luck, changed batteries in remote & used anothe remote same problem, The retailer wont help as its out of warranty. 

WHere can i find someone to examine the device and tell me what th problem is and how i fix it?

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