I currently have two broadband connections;
A. BT Broadband Option 1 (10GB)
A.N.Other provider (Unlimited)
My BT broadband provider connection was exclusively used for BTVision and in December was upgraded to BT Youview by paying £49 and signing up to a new contract with BTVision and Broadband. Very happy with the service.
However, today I recieved an email telling me that I had gone over my 10GB (now 11GB) and will be charged £5 extra next month. My broadband usage is solely related to the youview box.
My understanding was that Youview/BT Vision usage was not seperate from the allowance (ie not charged).
I have emailed a complaint to BT as clearly an extra £5 permonth cost in using Youview was not in my plans.
I dont have that notice on my meter. But confusingly, it tells me that I am within my monthly alowance.
for the 26 Jan it is showing 1.74GB used with 8.26 remaining until the 31 January.
Below that it has a note 25/1/2012 £5 charge incurred for additional usage. Usage email sent to xxxxxxx
Which I guess was for the previous month?
Still waiting for response from BT
Thankyou Kendoo, I found the link telling me the meter wasn't working! the meter reading for the 26th is correct, in fact it hasnt updated since yesterday. Stuck? Though presumably the £5 charge was for last month.
I checked the historical usage for December and got "There was no chargeable usage in that period."
Strange - still waiting for a response from BT! They say they will respond to complaints within 24hours (or 72hours). It near the latter.
Meter reading on 26 Jan was 1.74GB
Meter reading on 28 Jan was 2.82GB
That's an increase of more than 50% in two days. It doesnt make sense, especially when you consider that there is no computer linked to my BT account. Think I will switch the wifi off totally to see how the
end of the month goes....
I have just changed from BT Vision to BT Youview. Despite paying the £5 a month for the BT Youview my usage has gone through the roof since starting Youview. On the Broadband usage page under the heading 'What about youview?' BT admit that they are aware of a technical problem. Having just spent the last month making various phonecalls trying to ensure that I would not be over charged I received my bill today to discover that I had completely wasted my time. As an Option 1 customer I had exceed my usage and had therefore been charged the £5. Fed up with wasting hours on the phone negotiating my point I have now opted to increase to Broadand unlimited - so in effect I am now paying for the use of Youview twice.
I have made a telephone complaint to BT today and I would recommend that all other Youview users do the same as it does appear that everyone on Youview is effectively being charged twice for it's use, as it certainly does contribute to the usage metre despite what BT operators may tell you.
I've just sent this email to Support!
I have Infinity and YouView. My monthly Broadband usage is shown as 13gb but this month I am already upto twice that amount. I recently enrolled for YouView on the understanding that YouView isn't included in my Broadband usage. So why has it doubled in this month? I haven't been doing anything different than other months. I see your note about errors in YouView usage so how do I know whether I'm reaching my limit if the amount shown on your site may be inaccurate!
Interesting to see what, if any, response I get!