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you can try contacting the forum mods who are only BT employees on the forum and see if they can find out when you are going to be connected If you have a residential line then I doubt you can make any claim for business use or loss of it
can take up to 5/6 working days for mods to contact you
Was this a residential or business contract you were trying to enter into? It will presumably make a huge difference at the small claims court.
... especially since BT specifically forbids business use of residential lines in their T&Cs. If you start complaining too loudly about losing business when you've got a residential line, they could quite rightly terminate your contract and reject any claim for damages.
Alex. Your post should be framed and permanently posted here for for all those that come on like tigers saying I need it for my business but are only paying for a Residential line and havent much to say afterwards. One guy came on here 2 weeks ago saying he had 5 vans with the telephone number on their sides and he was losing business---with a Residential Line. In cases like this I am 100% behind BT.
The occasional use of a residential line for business purpose is acceptable - for instance those who occasionally work from home and might get the odd call from the office. But when it comes down to loss of earning you have no leg to stand on, as this post proves.
True. The main reason the T&C ban business use is to protect against claims for damages due to loss of service. Also to protect against excessive use of anytime calls packages.