BT app not displaying mobile connected to wi fi

[Emrsw01]

If I run the BT app and check my wi fi networksnetwork I can see all devices connected to the Smart Hub 2 and Disc .

Only problem is my mobile phone which is connected to same network is not displayed.

If I log into the hub admin on 192.168.1.254 and look at devices I can see my mobile displayed ok. Any idea why.? Doesn't matter if I am connected to hub or disc.

On the app if I look at offline devices the mobile is displayed but it is clearly online and connected to wi fi.

Any ideas?

[RobbieMac]

Hi @Emrsw01 

Thanks for your post and welcome back!

I assume that when your phone connected to your Wifi network it wasn't automatically picked up and is why it's not showing on the app.  It's a good one for us to feedback though.  The main thing is that the mobile is showing within the Hub manager interface.

Thanks for letting us know.

Cheers,

Robbie

[Emrsw01]

That may be the case although it has showed up on the app ok until recently.

Any resolution?

I have uninstalled the app and reinstalled and checked if from my Android Tablet but results still the same.

[Emrsw01 · Accepted solution]

Problem resolved.

Went on phone settings and told it to forget wi fi network.

Then scanned again for wi fi.  Entered code and now all works a treat.

Can see phone when connected to disc or hub from the app and hub manager ok.

[Bakerk3]

Check your mobile phones network settings. On newer phones for security reasons they default to use a random Mac address. So your phone will be shown as connected but under a different Mac address which you won't recognise. 

Go to mobile phone network settings, then Network details

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Privacy (random mac or device Mac)

[licquorice]

I'm fairly sure that after 2 years the problem has been resolved.

[Bakerk3]

I just had the same issue and the suggested solution didn't work. So I thought I would update with the solution that worked for me. Sorry if you feel that was a waste of time.