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Back at the beginning of January I had a BT landline with Answering service and Caller ID, Virgin broadband and Virgin calls.
I wanted Call Divert so I phoned and was very cleverly sold a Broadband and calls package starting from January 31.
Broadband transfer went brilliantly, no problems. The calls were never transferred from Virgin though and noone told me that I couldn't have call divert until they were. February spent with failed orders and no one at BT seemed to know why.
A complaint finally came up with the answer, I got on to Virgin and it will happen. Virgin says on 25th March, BT says on 11th March, which didn't happen,
Meanwhile BT have cancelled my answering service and my Caller ID. I have no idea why
BT say they cannot handle more than one order at a time so the answering service will go back on when they get round to it. I will then have to re-order Caller ID, and then have another go at call divert.
If I complain again I reckon they'll cut the landline completely. Defeated and demoralised.
Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved.
Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help
The forum mods normally reply within 3/5 working days after you have contacted them
They will contact you personally by email or phone
On Monday 28th April everything was finally sorted, the last thing to be fixed being Call Divert.
Call Divert has now stopped working again.
And whenever I try to email my customer advisor I get "your email address has not been recognised" despite the fact that I only use one.