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angeljs
Contributor

on ‎24-02-2021 11h04

370 Views
Message 1 of 2

BT box crashed, now won't turn on

I have just signed up for a new contract with BT. I installed the box, which seemed to work at first. Today, it was randomly crashing and now won't turn on at all, there are no lights showing. I'd rather not reset it or I will lose my recordings which I haven't yet watched. 

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1 REPLY 1
Paul608085
Expert

on ‎24-02-2021 12h15

358 Views
Message 2 of 2

Re: BT box crashed, now won't turn on

It is possible to do a factory reset and start again without losing recordings in Maintenance Mode. I am not suggesting that you should do this or that it will solve your problem, but if you do want to try it:

https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode/

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