I thought it was an auto response type email and reply had to be via this Forum.
I will reply to his email direct, thank you.
I thought the telephone call with Robbie on 26th April had resolved this problem, as he moved me to a slightly different package.
BT Community Forum
Thanks for posting back.
I did send you a reply to your email yesterday in response to your concerns. If you've any further questions you can reply directly to me that way.