I know a lot of people have this problem, that the internet is down, the wireless also disconnecting and all blue light at the modem. So, I have to push the reset button at the modem to get the Internet up again. I was wondering, now I'm using BT home hub 2.0, if I change the modem to something else, would that help the problem and which brand should I be looking for?
Thanks a lot.
please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester http://speedtester.bt.com and post the results.
are you connected directly to the NTE5 master or test socket or to somewhere else? Do you have any phone extension sockets in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone
Someone may then be able to offer help/assistance/suggestions to your problem
an NTE5 is a master socket it is the first socket in your home after the BT wires enter
This is my ADSL Stat
|Noise margin (Down/Up)||10.9 dB / 6.2 dB|
|Line attenuation (Down/Up)||22.5 dB / 11.4 dB|
|Output power (Down/Up)||0.0 dBm / 12.2 dBm|
|Loss of Framing (Local)||0|
|Loss of Signal (Local)||0|
|Loss of Power (Local)||0|
|FEC Errors (Down/Up)||244 / 0|
|CRC Errors (Down/Up)||2 / 2147480000|
|HEC Errors (Down/Up)||nil / 9|
|Error Seconds (Local)||1|
And I think my telephone doesn't connect to the NTE5 directely. It has some kind of a box before NTE5, which BT engineer installed it. I hope this would resolve my problem otherwise I'm really considering buying a new router. I also just had the issue before I could post this reply (really frustrating). 😞
can you please post the missing connection speed and connection time
you should normally have a good connection with an ethernet connection. if your internet is dropping connection and the lights go out then could be a noise problem
if you have another router or can borrow one then you could try that and see if you still get the same problem