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Beginner
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Message 1 of 7

BT broadband using ADSLMax with slow upload (capped 448kbs) when ADSL2+ is available

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Good evening,

Hopefully someone can help me with an issue I have with a slow upload speed.

Recently due to increased costs I switched my Broadband from Sky (copper) after being with them for many years with no issues on speed or reliability.

Since moving across we are experiencing upload speeds of less than half of Sky which is resulting in a number of issues.  The BT broadband is G.992.1 Annex A (448 / 6122 which appears to have the upload capped and using adslmax when adsl2 is available which was used when on SKY.

Is there anything that can be done to either remove the 448kps cap or switch to the adsl2+ to improve the very slow upload.

I have included some details below which should be of use.

Many thanks for any advice or assistance anyone can offer.

 

1. Product name:

BT Home Hub

2. Serial number:

+068340+NQ64402353

3. Firmware version:

Software version 4.7.5.1.83.8.130.1.32 (Type A) Last updated 24/02/17

4. Board version:

BT Hub 4A

5. ADSL uptime:

1 days, 11:51:55

6. Bandwidth:

448 / 6112

7. Data sent/received:

2.0 GB / 50.2 GB

8. Broadband username:

bthomehub@btbroadband.com

9. BT Wi-fi:

No

10. 2.4 GHz Wireless network/SSID:

BTHub4-9C6X2.4D

11. 2.4 GHz Wireless connections:

Enabled (802.11 b/g/n (up to 144 Mb/s))

12. 2.4 GHz Wireless security:

WPA and WPA2

13. 2.4 GHz Wireless channel:

Automatic (Smart Wireless)

14. 5 GHz Wireless network/SSID:

BTHub4-9C6X5D

15. 5 GHz Wireless connections:

Enabled (802.11 a/n (up to 144 Mb/s))

16. 5 GHz Wireless security:

WPA2

17. 5 GHz Wireless channel:

Automatic (Smart Wireless)

18. Firewall:

Default

19. MAC Address:

 

20. VPI/VCI:

0 / 38

21. Modulation:

G.992.1 Annex A

22. Latency type:

Interleaved

23. Software variant:

-

24. Boot loader:

-

 

 
 

BT BROADBAND AVAILABILITY CHECKER

Telephone Number  on Exchange NEWTON-LE-WILLOWS is served by Cabinet 31

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

 

 

High

Low

High

Low

    

 

VDSL Range A (Clean)

80

59

20

19

51.5

Waiting list

--

--

 

VDSL Range B (Impacted)

73.7

46.9

20

15

39.8

Waiting list

--

--

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTP Availability Date

   

FTTP on Demand

330

30

--

Available

--

--

 

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

 

Left in Jumper

 

WBC ADSL 2+

Up to 3

--

2.5 to 6.5

Available

--

--

 

WBC ADSL 2+ Annex M

Up to 3

Up to 0.5

2.5 to 6.5

Available

--

--

 

ADSL Max

Up to 3

--

2 to 5.5

Available

--

--

 

WBC Fixed Rate

2

--

--

Available

--

--

 

Fixed Rate

2

--

--

Available

--

--

 

Other Offerings

   

Availability Date

   

VDSL Multicast

--

--

--

Available

--

--

 

ADSL Multicast

--

--

--

Available

--

--

 

Premise environment

Status

       

Bridge Tap

U

      

VRI

N

      

NTEFaceplate

N

      

Last Test Date

24-05-2018

      
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6 REPLIES 6
Distinguished Sage
Distinguished Sage
927 Views
Message 2 of 7

Re: BT broadband using ADSLMax with slow upload (capped 448kbs) when ADSL2+ is available

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The forum mods should be able to help you get upgraded to adsl2  and I have asked then to help  they will post contact link here



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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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Beginner
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Message 3 of 7

Re: BT broadband using ADSLMax with slow upload (capped 448kbs) when ADSL2+ is available

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Thank you. Much appreciated and hopefully some light at the end of the tunnel.
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Distinguished Sage
Distinguished Sage
911 Views
Message 4 of 7

Re: BT broadband using ADSLMax with slow upload (capped 448kbs) when ADSL2+ is available

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as you can see from the checker results your cabinet is fibre enabled but there is a waiting list for conenctions



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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Moderator
Moderator
903 Views
Message 5 of 7

Re: BT broadband using ADSLMax with slow upload (capped 448kbs) when ADSL2+ is available

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Hi @Berty Welcome to the forum and thanks for posting about your upload speed.

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

Moderator
Moderator
845 Views
Message 6 of 7

Re: BT broadband using ADSLMax with slow upload (capped 448kbs) when ADSL2+ is available

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Hi @Berty,

Thank you for sending in your details and for taking my call today. I've placed an order to have the upload speed cap removed. The order is due to complete on Tuesday. You should start to notice an improvement from Wednesday onwards.

If you notice any issue with your connection following that change, please get back to me.

Thanks

PaddyB

Beginner
835 Views
Message 7 of 7

Re: BT broadband using ADSLMax with slow upload (capped 448kbs) when ADSL2+ is available

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Hi Paddy,

Thank you for getting back so quickly and it was great being able to talk to someone knowledgeable.

Not only did you find a solution, the work to remove the cap has already been done.

As a result we are seeing uploads around double before and less wifi registration fails. Great result and I will watch over the the next few days to see if it remains stable.

Thank you again for a first class service resolving an issue we have had for a couple of months.

Berty.
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