I have recently attempted to switch my broadband provider, only to find out that without even notifying me, BT has taken the liberty of changing my phone number. Repeated expensive calls to the helpline, have led to nothing. I have been promised on more than one occasion that I will be called back, but only ever recieve voicemails claiming that I was not available to take these calls, and apparently BT can only call me once.
In order to set up my internet I need to know if my new number is temporary or permanent. How do I find this out?
I checked my number using whatever that check number number is. I am also unable to receive or make calls from my landline. I don't care about this as I only require the line for the internet, but I cannot set up my new internet connection without a stable number.
Is there another way to verify exactly what my landline phone number is?
I also have not received any correspondence from BT since I set up my account, and the account number on that paperwork is not recognised when I attempt to set up an online account. I am at my wits end here!
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